When you place your order on eu.sisterjane.com for delivery to any EU country you will receive your order with all duty and taxes paid for.
Receiving your order
Your order will be lovingly packed in London and shipped to the EU.
We will take care of any import and duty formalities and deliver it straight to you. Voila!
Your order will take a couple of days longer to arrive, but on the bright side, it will arrive worry free.
Where possible, we aim to send parcels to Europe by air to avoid any congestions at land borders.
We currently do not offer a next day delivery service to the EU, but we are looking at ways to offer this in the future.
To find out how much shipping will cost to your country click here.
Our return policy remains unchanged and it is available here.
To return an item, please go here and follow the instructions.
If you have placed an order on SisterJane.com before December 18th 2020 and wish to return it, please navigate to the Sister Jane UK & International site to process your return simply by using the drop down menu at the bottom of this page and following the Returns online process there.
Alternatively, you can simply reach out and we can process the return request for you.
When returning a parcel it is very important you attach the return address label emailed to you and make sure the wording “RETURN OF UK EXPORTED GOODS” is clearly visible to allow items to pass through customs without delay.
For any assistance or questions, feel free to email us at firstname.lastname@example.org
Discount Codes & Gift Cards
If you have received a Discount Code or Gift Card from us before December 18th 2020, it will work on the UK and International site only.
But do not worry: if you wish your order to be shipped to the EU simply contact us at email@example.com and we will transfer your gift card or discount to the EU site and provide you with a new code. Otherwise, if you are using your discount code or gift card to send your items outside the EU then please choose the Sister Jane UK & International site from the footer menu and place your order as you would before.